FAQ'S

POPULAR QUESTIONS

Once your order has been shipped, you will receive an email with tracking details.*

Tracking information is usually activated by the courier within 24–48 hours after dispatch. You can follow the latest delivery updates through the link in your shipping email or via our tracking page.
For delivery issues, please see Delivery Problems below.

*Please also check your spam or promotions folder.
**During peak periods, tracking activation may take slightly longer.

Once your return shipment has been received by Ziamore, your exchange will be processed and shipped within approximately 3–6 working days.*

When your exchange has been dispatched, you will receive a new email with tracking details. Please use this new tracking link to follow the expected delivery date.

Important information:

We do not send a separate confirmation when your return shipment is received.
Please use your return tracking details to check whether your parcel has arrived.
During processing, your returned item will go through quality control.
If the requested size, colour, or item is no longer available, our team will contact you.
Any price difference may be resolved through a payment request or refund.
Refunds are always made to the original payment method.

*During exceptional peak periods, processing times may be longer.

Once your return shipment has been received by Ziamore, your refund will be reviewed and initiated within approximately 3–7 working days.*

When your return has passed quality control, you will receive a refund notification. Once the refund has been initiated, it may take a few additional business days to appear in your account, depending on your bank or payment provider.

Important information:

We do not send a separate confirmation when your return shipment is received.
Please use your return tracking details to confirm delivery to our return location.
During processing, your returned item will go through quality control.
Items must be unworn, unused, unwashed, with original tags and packaging.
Refunds are always made to the original payment method.

*During exceptional peak periods, processing times may be longer.

Once your order has been confirmed, it may no longer be possible to cancel or modify your order. To ensure fast delivery, orders are prepared and processed quickly after purchase.

If you made a mistake in your delivery address or order details, please contact our customer service team as soon as possible at:

support@ziamore.com

We will do our best to assist, but changes cannot always be guaranteed once fulfilment has started.

All Ziamore orders are shipped with trusted courier partners and tracking whenever available.

If your order is taking longer than expected, please first check your tracking details via your shipping email or through:

https://www.ziamore.com/apps/parcelpanel

1. Shipping status: Delivered

If your tracking states that the parcel has been delivered, we kindly recommend checking with household members, neighbours, your building reception, or any safe place near your delivery address.

If the parcel still cannot be found, please contact our customer service team. We can help start an investigation with the courier. Courier investigations may take up to two weeks, depending on the carrier.

2. Shipping status: No updates or error code

If tracking has not updated for several days, or if an error appears, please contact the courier directly where possible. You may also contact our customer service team so we can assist with an investigation.

Carrier investigations may take up to two weeks, depending on the courier and destination country.

3. Shipping status: Returned to sender

If your tracking shows that the parcel is being returned to sender, please contact our customer service team. We will review the reason for the return and advise the next steps.

Important information:

If an incorrect or incomplete address was entered at checkout, Ziamore cannot be held responsible for parcels delivered to the wrong address or lost due to incorrect address details. Additional reshipping costs may apply.

We accept a wide range of secure payment methods, including major credit and debit cards and selected local payment options available at checkout.

Available payment methods may include: